Returns & Exchanges

At Coco Market, we stand behind the quality of our gourmet food products and want you to be completely satisfied with every bite. If your order arrives damaged or incorrect, our hassle-free return policy ensures a quick resolution within 14 days of delivery.

1

Contact Support

Email our customer care team at [email protected] with your order number and a brief explanation of the issue.

2

Submit Documentation

For quality concerns or shipping damage, please attach clear photos of the product and packaging to expedite your claim.

3

Receive Authorization

Our team will review your request within 48 hours and provide a return authorization number or confirm your eligibility for a direct refund.

4

Processing Refund

Once approved, a credit will automatically be applied to your original method of payment, typically appearing within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing