Frequently Asked Questions

Everything you need to know about shopping with Coco Market.

How do you ensure the freshness of your food products?

We work directly with local farmers and premium suppliers. All perishable items are stored in temperature-controlled environments and undergo rigorous quality checks before being packed for delivery.

What are your delivery areas and shipping costs?

We currently ship nationwide. Local deliveries within a 20-mile radius are free for orders over $50. Standard shipping rates apply to all other regions and are calculated at checkout based on weight and distance.

Do you offer organic or gluten-free options?

Yes, Coco Market specializes in dietary-specific needs. You can use our website filters to browse our extensive collection of certified organic, gluten-free, vegan, and keto-friendly products.

What is your return policy for grocery items?

Due to the nature of food products, we cannot accept returns on perishable goods. However, if an item arrives damaged or expired, please contact us within 24 hours for a full refund or replacement.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery's progress from our warehouse to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.